Several studies have shown that engaged patients are associated with lower costs and better health outcomes, which is good news for providers making the transition to value based models of care. Engaged patients are more likely to keep their appointments, follow care instructions, take prescribed medications, and practice preventative care. Here’s how to recognize an engaged patient: Engaged patients are Internet users The number of people going online to search for health information is increasing, and those who use the Internet more frequently are more likely to participate in their own care, according to the Journal of Medical Internet Research. Of online health information seekers, 66% search for information about specific diseases, followed by 56% who want to know more medical treatments. Social networks and online health communities are also on the rise, as people living with chronic and rare conditions seek others with similar health concerns to share their experiences. Engaged patients seek information that is actionable Engaged patients seek relevant information at their time of medical need to make the most appropriate care decisions. Research shows that consumers want access to healthcare information, data and transparency. People with better information will make better decisions, and that will drive the behavior that will improve outcomes. Engaged patients want to understand their condition, as well as treatment options, and are more likely to take advantage of educational programs, tools and materials that educate them and provide solutions. Engaged patients view their relationship with their doctors as partnerships Engaged patients feel comfortable discussing health issues, asking questions, and challenging their doctors when necessary. As partners in their care plans, engage patients also want access to their health records. A JAMA study found that patients with online access to their medical records and email communication with clinicians had more interaction with their clinicians than those without such access. Engaged patients understand the value of wellness and disease prevention The behaviors people engage in and the healthcare choices they make can have a direct influence on their health and costs. Engaged patients do their research and realize that the more they know about their illness and treatment options, the more empowered they are to make the best care decisions. A Health Affairs study found that patients who were more knowledgeable and confident about managing their health experienced lower healthcare costs and less anxiety. Engaged patients are engaged consumers Similar to their interactions with non-healthcare providers, engaged consumers do their research, expect their time to be valued, and look for simple, convenient tools to manage their busy lives. Engaged patients compare prices, make sure a provider is in their network, and try to find out costs in advance. Engaged patients demand convenience and transparency so that they can compare providers and systems, access cost information, and gain a better understanding of the care they are receiving. Source
