1. Confident: "The doctor's confidence gives me confidence." 2. Empathetic: "The doctor tries to understand what I am feeling and experiencing, physically and emotionally, and communicates that understanding to me." 3. Humane: "The doctor is caring, compassionate, and kind." 4. Personal: "The doctor is interested in me more than just as a patient, interacts with me, and remembers me as an individual." 5. Forthright: "The doctor tells me what I need to know in plain language and in a forthright manner." 6. Respectful: "The doctor takes my input seriously and works with me." 7. Thorough: "The doctor is conscientious and persistent." Source